Shipping policy

Shipping Policy

Thank you for shopping with us. Please review our shipping policy below before placing your order.

Processing Time

• Orders are processed within 1–3 business days (excluding weekends and holidays) after payment is received.

• Once your order has been processed, it will be shipped according to the selected shipping method.

Shipping Time

• Estimated delivery time is 7–14 business days from the date your order is shipped.

• Delivery times are estimates and may vary due to carrier delays, weather conditions, customs processing, or other factors beyond our control.

Shipping Confirmation & Tracking

• Once your order has shipped, you will receive a shipping confirmation email with tracking information (if available).

• Please allow up to 48 hours for tracking updates to appear.

Shipping Rates

• Shipping costs are calculated and displayed at checkout.

Address Accuracy

• Customers are responsible for providing accurate and complete shipping information.

• We are not responsible for orders delayed or lost due to incorrect or incomplete addresses.

Lost, Delayed, or Stolen Packages

• Once an order has been handed over to the carrier, we will make sure either your package will arrive to you or you will receive a refund if package is not recoverable.

• If your package shows as delivered but cannot be located, please contact the carrier directly for assistance.

International Shipping (If Applicable)

• International orders may be subject to customs duties, taxes, or fees, which are the responsibility of the customer.

Contact Information

If you have any questions regarding shipping, please contact us at:
support@kynetic.com.co